minihub Hosting Policy, Privacy Policy and Service Agreement

Hosting

Hosting fees are charged per domain or subdomain name.

All Hosting accounts come with:

• 50 email accounts included.
• 7G per month data traffic allowance.
• 100M disk space.
• the ability to self-manage email accounts and mailing lists.

The resource quotas are in place to prevent abuses of the services provided by minihub, so that quality of service can be maintained for all minihub subscribers. Subscribers who require more resources than that provided by the normal hosting accounts are encouraged to contact minihub to discuss possible solutions.

minihub accounts are not for hosting service on-sellers; any on-selling activity detected and confirmed will result in the on-seller's hosting account being suspended or terminated.

minihub reserves the right to refuse or terminate hosting services where website content is considered by minihub to be inappropriate for its network. This may include pornographic, violent, offensive or political materials.

minihub will take action to recover costs incurred as a result of illicit activity on its networks.

Where an accounted is terminated by minihub, subscriptions fees will be refunded after costs are recouped.

Where an accounted is suspended by minihub as a result of subscriber behaviour or website content or activity, subscriptions fees for the suspension period will not be refunded.

minihub reserves the right to query and control accounts that it considers to be operating outside of account quotas.

minihub email accounts can be purchased alone, without hosting services.

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Managed and Unmanaged hosting accounts

Unmanaged accounts
The standard hosting account is an Unmanaged account. No maintenance or servicing of the account will be carried out by minihub technicians. The management of the account is entirely the responsibility of the account holder.

The level of Support and service provided free to unmanaged accounts includes the following:
Initial setup and configuration instructions and assistance.
Enquiries to Technical support for server or connection problems.
Service and support needed for problems arising from changes made by minihub technicians to servers or systems.
General enquiries and service difficulties.

Not included:
Manipulation, maintenance or service of website by minihub technicians.
Maintenance or debugging of scripts and databases deployed by account holder.

Managed Accounts:
Holders of Managed Accounts are entitled to 1 hour's support, service and maintenance work carried out on their website(s) by minihub technicians per month, to keep it at optimal configuration and to run any other tasks specified by the account holder or considered desirable by minihub technicians. This only includes backend work not html or php scripting.
This hour's support, service and maintenance is outside and on top of the support and service level provided to unmanaged accounts.

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Service Agreement

See the minihub Service Agreement.

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